Frequently Asked Questions
KEY EVENT INFORMATION
– Friday 16th October 2020: 8:30am – 4:00pm
– Saturday 17th October 2020: 8:30am – 5:00pm
– Sunday 18th October 2020: 8:30am – 4:00pm
Tickets: Adults $12. Seniors Card $10, Children under 16 FREE.
Venue: Mackay Showgrounds, Mackay, Qld, 4740.
Parking: Parking details will be released closer to the event date.
Q: Is this event COVID Safe?
A: This event is running under a COVID Safe Event Plan approved by the Mackay Public Health Unit/Environmental Health Mackay. All patrons will need to abide by the COVID Safe rules as set out to attend this event. All patrons will need to pre-purchase their tickets online and complete a short COVID Safe questionnaire. If you do not pass the questionnaire or do not wish to comply with the COVID Safe rules, then you will not be permitted within this event. It is illegal to supply false information.
Q: Can I purchase tickets at the event?
A: No, due to COVID Safe practices, all tickets must be pre-purchased online.
Q: What if I do not buy tickets online?
A: You can contact the Australian Events office on a weekday before the event to purchase your ticket over the phone (07 4634 7288). Please note you WILL need to answer all of the COVID Safe questionnaire over the phone and agree to the event terms and conditions.
Q: Why are tickets only available online?
A: Tickets are only available online to reduce contact points and to record patron contact details in line with Covid tracing requirements. This is the new normal and a requirement under COVID Safe Event Plan.
Q: Do carers to a Companion Card Holder have to pay?
A: A paid or unpaid assistant or carer assisting the holder of a current Companion Card are admitted FREE. To apply for your free pass you will need to contact the Australian Events office on a weekday prior to the event opening (07 4634 7288) or visit the site office during the event. All careers will need to complete the online ticketing questionnaire to receive the pass.
Q: Can I get a multiple day ticket?
A: No, all tickets are single day use only. To return on a second day you will need to purchase another ticket.
Q: How do I get to the event?
A: The event is held at the Mackay Showgrounds, 24 Milton St, Mackay QLD 4740. Click here for more details.
Q: What are the opening hours?
A: Friday 8:30am- 4:00pm, Saturday 8:30am – 5:00pm & Sunday 8:30am – 4:00pm.
Q: How do I get a copy of the Event Guide?
A: The Event Guides will be available at the event entrance and online.
Q: Is there a list of exhibitors?
A: Yes, the list of exhibitors will be available online and in the Event Guide.
Q: How do I know when the entertainment is on?
A: All entertainment running times are published in the Event Guide and on the event website.
Q: Is there food available at the event?
A: Yes there is a number of different food stalls at the event.
Q: Are pets allowed at the event?
A: No dogs or other animals are allowed within the event (excepting registered guide, hearing or assistance dogs). For details on conditions of entry, click here.
Q. Can I Smoke at the event?
A. No. Smoking (inlcuding e-cigarettes) inside the event precinct or within 10 metres of the event entrances is prohibited.